Position Summary

WebMed LLC is seeking a compassionate and resourceful Mental Health Targeted Case Manager (MH-TCM) or Case Manager Associate to help adults with serious and persistent mental illness access the medical, social, educational, vocational, housing, behavioral health, and community services necessary to support recovery and independent living.

As a Mental Health Targeted Case Manager at WebMed, you will work directly with clients to identify their strengths, needs, goals, and available supports. You will develop Functional Assessments (FA) and Individual Community Support Plans (ICSP), connect clients with community resources, coordinate services across providers, monitor progress, and advocate for person-centered care.

This position is ideal for someone who enjoys community-based behavioral health, building relationships, solving problems, and helping individuals navigate complex systems to achieve meaningful recovery goals.

About WebMed LLC

WebMed LLC is a growing behavioral health organization dedicated to making mental health and addiction treatment accessible, affordable, and effective. Our multidisciplinary team provides outpatient mental health, psychiatry, substance use disorder treatment, Targeted Case Management, ARMHS, TMS, Spravato, and integrated behavioral health services throughout northeastern Minnesota.

At WebMed, Targeted Case Management is more than connecting clients with services. Our case managers work collaboratively with clients, providers, families, natural supports, and community organizations to help individuals build sustainable systems of support and achieve greater stability, independence, and wellness.

Essential Job Functions

Client Assessment & Recovery Planning

• Assess each client’s strengths, needs, resources, supports, functioning, safety, vulnerabilities, physical health, mental health, and recovery goals.
• Complete Functional Assessments (FA) within applicable timelines and update assessments as required.
• Review relevant Diagnostic Assessments and clinical information.
• Complete LOCUS assessments to help identify appropriate resource and service intensity needs.
• Screen for substance use concerns and coordinate appropriate services when indicated.
• Incorporate cultural considerations and client preferences throughout assessment and service planning.
• Collaborate with clients, providers, family members, and identified natural supports when developing assessments and recovery plans.

Individual Community Support Planning

• Develop an Individual Community Support Plan (ICSP) collaboratively with each client.
• Establish measurable, person-centered recovery goals.
• Identify specific services and activities necessary to accomplish each goal.
• Establish appropriate schedules and frequency of case management contact.
• Review progress toward ICSP goals and modify plans when client needs or circumstances change.
• Ensure service plans remain relevant to the client’s current needs, strengths, preferences, and recovery goals.

Referral & Community Resource Linkage

• Connect clients with community resources and formal and informal supports.
• Assist clients in accessing medical, dental, mental health, substance use disorder, housing, financial, educational, and vocational services.
• Develop working relationships with community organizations and service providers throughout the Twin Ports and surrounding region.
• Refer clients to appropriate healthcare, treatment, rehabilitation, and social service programs.
• Help clients identify and strengthen natural support systems that contribute to long-term recovery.

Service Coordination & Monitoring

• Coordinate services among WebMed providers, outside healthcare professionals, community agencies, and natural supports.
• Ensure providers and community partners are working toward consistent goals identified within the client’s ICSP.
• Monitor whether services are effectively meeting identified client needs.
• Evaluate progress toward treatment and recovery goals.
• Identify emerging needs and modify service coordination strategies accordingly.
• Advocate for continuity of care and reduce unnecessary duplication, gaps, or conflicting services.
• Review the ongoing need for Mental Health Targeted Case Management services.

Crisis Intervention & Client Advocacy

• Provide crisis assessment and intervention within the scope of the position when necessary.
• Help clients remain safe and stable within their homes and communities.
• Advocate for person-centered and recovery-oriented mental healthcare.
• Respond effectively to changing client circumstances and emerging needs.
• Maintain appropriate professional boundaries while developing supportive therapeutic relationships.

Clinical Documentation & Compliance

• Complete accurate and timely Functional Assessments, ICSPs, progress notes, and other required documentation.
• Ensure progress notes accurately reflect client contacts, interventions, goals, and outcomes.
• Complete documentation necessary to meet federal, state, payer, and billing requirements.
• Maintain documentation within required timelines.
• Follow applicable Minnesota DHS requirements and WebMed LLC policies and procedures.
• Maintain confidentiality and professional standards in all client interactions and documentation.

Clinical Supervision & Team Collaboration

• Participate in individual and group clinical supervision with a Mental Health Professional as required.
• Review client treatment plans, progress, clinical concerns, and recovery goals during supervision.
• Request additional consultation when needed to support effective service delivery.
• Collaborate with WebMed psychiatry, therapy, substance use disorder, case management, and other behavioral health professionals.
• Participate in staff meetings, required training, case consultation, and interdisciplinary collaboration.
• Demonstrate positive and supportive interactions with coworkers and contribute to a cohesive team environment.

Required Skills

• Strong knowledge of community resources within the Twin Ports and northeastern Minnesota.
• Ability to connect clients with mental health, medical, dental, housing, financial, vocational, educational, and substance use disorder resources.
• Strong case management and care coordination skills.
• Excellent time management and organizational abilities.
• Ability to independently manage a community-based caseload.
• Strong written documentation and professional communication skills.
• Ability to communicate effectively with clients, healthcare professionals, social service agencies, community organizations, and coworkers.
• Strong problem-solving and critical-thinking abilities.
• Ability to work independently while participating effectively within a multidisciplinary behavioral health team.
• Ability to work in a fast-paced and changing environment.
• Ability to respond calmly and decisively to emerging client needs.
• Strong interpersonal, advocacy, and leadership skills.
• Computer proficiency and ability to learn electronic health record and organizational software.
• Ability to maintain appropriate professional boundaries.

Minimum Qualifications

Applicants must meet applicable Minnesota DHS qualifications for Mental Health Targeted Case Management and/or Mental Health Practitioner services.

Qualifying pathways may include applicable combinations of:

• Bachelor’s or master’s degree in behavioral sciences or a related field, including social work, psychology, nursing, or another qualifying discipline.
• Graduate-level education or clinical internship in behavioral sciences or a related field.
• Required behavioral science coursework combined with qualifying supervised experience providing services to individuals with mental illness, substance use disorders, emotional disturbance, traumatic brain injury, or developmental disabilities.
• Qualifying supervised behavioral health work experience consistent with Minnesota DHS requirements.
• Registered nursing education and qualifying behavioral health experience when permitted under applicable Minnesota requirements.
• Other qualifying education, experience, or previously recognized case manager pathways permitted under Minnesota law and DHS requirements.

Candidates must also:

• Complete required training related to mental illness, recovery, de-escalation, co-occurring mental health and substance use disorders, and psychotropic medications when applicable.
• Participate in required clinical supervision.
• Meet all applicable Minnesota DHS and program qualification requirements.
• Successfully complete required background studies and organizational onboarding requirements.

Preferred Qualifications

• Bachelor’s degree or higher in social work, psychology, behavioral science, nursing, human services, or a related field.
• Previous Mental Health Targeted Case Management experience.
• Experience working with adults with serious and persistent mental illness (SPMI).
• Familiarity with Functional Assessments (FA) and Individual Community Support Plans (ICSP).
• Experience completing LOCUS assessments.
• Knowledge of Minnesota Medicaid and DHS behavioral health programs.
• Knowledge of Twin Ports community resources.
• Experience coordinating housing, healthcare, financial, vocational, and social services.
• Experience working within a multidisciplinary behavioral health organization.
• Current and valid driver’s license.

Why Join WebMed?

• Meaningful work helping individuals achieve greater stability, independence, and recovery.
• Collaborative multidisciplinary behavioral health environment.
• Opportunity to work alongside psychiatry, therapy, substance use disorder treatment, and community-based mental health professionals.
• Opportunity to build strong relationships with community organizations throughout northeastern Minnesota.
• Growing behavioral health organization with opportunities for professional development.
• Supportive culture centered on Integrity, Innovation, Community, and Compassion.

At WebMed, we believe effective mental healthcare extends beyond the clinic. Our Targeted Case Managers help clients build connections, access resources, overcome barriers, and develop the support systems necessary for long-term recovery.

Join WebMed LLC and help make mental healthcare accessible, connected, and effective for the communities we serve.

Indeed Job Posting