Careers
Join a Team That Cares
WebMed serves a diverse client population in the Duluth and Cloquet areas and is committed to providing accessible, affordable, and effective mental health and substance use care to our communities. When you join our team, you are contributing to a mission that strives to make mental health care routine care.
Current Openings
Patient Access Coordinator- Duluth & Cloquet
This position requires applicants to be available to work in our Duluth or Cloquet office, depending on company need.
WebMed Mental Health & Substance Use Services is seeking a Patient Access Coordinator to handle non-clinical services and communications between staff and patients. Patient Access Coordinators are responsible for coordinating patient care, including such activities as making and receiving phone calls, creating patient charts in the EMR system, and assisting providers with information gathering. May also be responsible for pre-registration, scheduling, and insurance benefit verification.
WebMed provides outpatient psychiatric and substance use disorder services to a diverse client population in Duluth and Cloquet. Come join our team! We offer a comprehensive benefit package and a Monday through Friday clinic schedule.
Essential duties and responsibilities:
- Incoming and Outgoing Calls
- Contact patients via telephone prior to their scheduled appointment as needed
- Interview patients over the telephone to obtain necessary information
- Enter all patient data into EHR system within a timely fashion
- Complete all patient phone call assignments as assigned.
- Answer phones and respond to inquiries made by patients, vendors, insurance companies and other medical facilities.
- Re-schedule patient appointments as required via telephone calls and written notification to patients.
- Screen and route patient calls to other departments as needed
- Registration, appointment scheduling and follow-up appointment scheduling
Patient Care Coordination:
- Accepting copay and deductible payment for appointments
- Verifying patients insurance as needed
- Responding to and delegating incoming calls, emails, text messages & faxes
Minimum Qualifications:
- Exceptional phone manner
- Excellent interpersonal and communication skills
- Knowledge of medical terminology and electronic medical record (EMR) preferred
- Ability to apply knowledge of office procedures and carry out tasks accordingly
- Ability to utilize the EMR system effectively
- Ability to type 35 wpm with 90% accuracy
- Be a self-starter with attention to detail
- Must be flexible, organized, and function well under pressure
- Commitment to high quality client care required
- Detail-oriented and able to work in an intense environment with multidisciplinary staff
- Must be 18 years of age, able to pass MN Dept. of Human Services Background check.
- High school degree or Equivalent
Preferred Qualifications:
- 1+ year work history in a medical or behavioral health office setting
- 1+ year work history delivering care to clients in an office setting
- Working knowledge of medical insurance benefits
Benefits:
- 401(k)
- 401(k) matching
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision/Dental insurance
WebMed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Family Nurse Practitioner FNP – Part-time / Full-time
Job post summary
Date posted: November 20, 2025
Pay: $110,000.00 – $125,000.00 per year
Job description
WebMed is seeking a Family Nurse Practitioner (FNP) to join our outpatient mental health and substance use clinic. This position will work a split schedule between our Duluth and Cloquet locations and assist in overseeing our Treatment Resistant Depression Programming. Tasks will include providing consultation, education, treatment and follow up for TMS and esktamine services. Experience working with TMS and/or Spravato is not required and on-sight training can be provided to the right candidate.
Essential Duties and Responsibilities including but not limited to:
General
Provides mental health related services to a diverse client population at the clinic system’s main office
The provision of clinical services including conducting treatment resistant depression programming evaluations, treatment planning, medication management, medical cannabis programming, suboxone management, and discharge planning for patients of the clinic
Providing intermittent didactics within clinic’s training program if desired
Compliance with clinic documentation standards
Compliance with licensing board rules, applicable codes of ethics, and DHS regulations
Maintain professionalism in all interactions with staff, patients, and business associates of clinic
Carrying assigned treatment caseload
Ability to provide medical services under independent licensure
Compliance with clinic and training program policies and procedures, if applicable
Follow facility policy and protocol
Coordination with a multidisciplinary team.
Provide a safe, friendly, approachable environment for clients to enter and build rapport.
Be an active member of the WebMed team to promote a comfortable climate, culture and environment while seeking the best outcomes for the clients we serve.
Coordination with providers/team members from other facilities for client care.
Act as a preceptor for potential students that are seeking clinical experience.
Other duties as assigned
Treatment Resistant Depression (TRD) Program Champion
Develop a deep understanding of the TRD programming offered at WebMed: esketamine & TMS
Able to answer programming questions to staff, clients and the public regarding programming
Work with esketamine (Spravato) representatives for prior authorization and client billing questions
Understand and able to decipher the different prior authorizations needed from different insurances for clients seeking esketamine or TMS treatment.
Provide consultation for clients seeking Treatment Resistant Depression Programming at WebMed under the supervision of a licensed provider
Assist with ordering esketamine for buy & bill clients
Coordinating with pharmacies to ensure esketamine is delivered on time
Creating, updating and maintaining Prior Authorizations for esketamine & TMS within the clients EHR.
Reviewing insurance to ensure the WebMed has the proper Coordination of Benefits prior to starting the Prior Authorization process.
At the beginning of each month for each client that is currently active in the TRD programming, a review of the client’s insurance is to be completed to ensure accurate insurance on file for the client
Able to verbalize both program schedules, basic rule in/out needs, insurance coverage and enrollment to the public at different events.
Champion Treatment Resistant Depression Programming and act as a resource for clinicians, staff, clients, client family, outside providers and community
Other duties as assigned
Transcranial Magnetic Stimulation (TMS)
Provide supervision, documentation and /or procedure for transcranial magnetic stimulation (TMS) after completion of TMS training.
Discuss and explain the programming, criteria, expected prognosis, process and evaluation
Rule in/out TMS evaluation
Refer to physician for further evaluation if needed
TMS initial mapping and redetermination
Following progress of TMS clients
Referring for further medication management with psychiatry
Esketamine (Spravato)
Discuss and explain programming, criteria, expected prognosis, process and evaluation
Refer clients to outpatient SUD if appropriate
Review insurance requirements
Spravato REMS registration
Ordering of Spravato for specific clients
Monitoring daily count of Spravato
Wasting unused/expired Spravato with REMS
Providing education for administration of Spravato
Assessing clients mental status and blood pressure prior to client self administration of Spravato
Assessing blood pressure 40minutes after Spravato administered
Assessing blood pressure 2 hours after Spravato administered and approving discharge from facility
Follow up appointment after first month of Spravato treatment and develop follow up plan with client
Suboxone
Providing follow up appointments face to face or telehealth for clients receiving suboxone.
Review with SUD team for clients participation in outpatient treatment
Coordinate with multidisciplinary team and any additional outside resources as appropriate for ongoing MAT management
Provide care for clients seeking suboxone induction, discussing plans with patient and team.
Follow Up Care
Provide follow up medication management appointments as directed by the Medical Director that fall within the scope of practice of the Family Nurse Practitioner
Qualifications
Graduate of a school or nursing and accredited Family Nurse Practitioner training program.
BC/BE through the AANP or ANCC
Licensed or ability to obtain APRN license with the Minnesota Board of Nursing
Ability to obtain and maintain DEA certification for the State of Minnesota
Obtain and maintain BLS/CPR certification
Meet threshold criteria/qualifications for Credentialing and Privileges (if required)
Ability to successfully complete the required background check process
Evidence of a high level of professionalism within the field
Strong clinical acumen and judgment
Ability to base clinical assessment and intervention methods on science and professional best practice
Ability to work both independently and as part of a multidisciplinary treatment team
Excellent interpersonal and written/verbal communication skills
Ability to respect diversity and integrate issues of culture into case conceptualizations
Ability to engage with patients who may be ambivalent about treatment
Ability to adapt interventions to patients’ strengths, skills, and developmental levels
Commitment to empowering patients to solve their own problems when necessary
Ability to intervene decisively, when necessary, to protect patient safety
Ability to set appropriate boundaries and limits for best practice
Ability to comply with clinic documentation standards
Preferred Qualifications
At least 2 years of APRN practice experience in psychiatric clinical practice is preferred.
Licensed and experienced in treating pediatric patients is also preferred, but not required.
Documented 2 years freedom from chemical use problems.
Exhibit strong commitment to the client’s needs and the mission statement of WebMed.
Excellent written and verbal skills.
Very well organized.
Ability to manage multiple tasks with competing deadlines.
Ability to remain on task and follow through projects to their completion.
Excellent word processing skills.
Maintain professional standards of conduct and appearance with co-workers and the public.
Exceptional ability to successfully manage multiple concurrent projects with competing deadlines and frequent interruptions.
Strong ability to relate to and coach people with life-controlling problems.
Strong leadership skills (one on one and group situations).
Assertive individual with pleasant, cordial attitude when working with people.
Excellent computer skills including typing, word processing, spreadsheets and general familiarity with database programs.
Ability to learn various software programs to meet the needs of the organization.
Job Type
Full-time / 0.6-1.0 Flex
Benefits
401(k)
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance
Classification: Educational Student Intern
Reports to: LADC Clinical Supervisor
Essential Duties and Responsibilities:
- Screening: The student intern will learn the process by which a client is determined appropriate for admission to WebMed’s Outpatient Treatment Program.
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- Intake: The student intern will engage in administrative and initial assessment procedures for admission to the outpatient program. This process will include: intake paperwork, DAANES completion, Consent to Treat, Releases of Information, Vulnerable Adult, Comprehensive Assessments, Initial Service Plan, etc.
- Orientation: The student intern will learn how to describe to the client the general nature and goals of the outpatient program, i.e. Sessions with counselors, orientation sessions; curriculum, policies and procedures etc.
- Assessment: The student intern will gather relevant information that determines level of problems, strengths, need for treatment planning, and review of Rule 25 Assessment, review of Diagnostic Assessment and reviewing all other chart documentation to provide an initial assessment of the client.
- Client Education: The student intern will provide educational information to individuals and psychotherapy groups concerning mental illness, alcohol and drug abuse. Student interns will teach and promote healthy coping skills to manage both the clients mental and chemical health related issues/concerns to prevent relapse and increase stability in client’s recovery.
- Community Referrals: The student intern will identify the needs of the client that cannot be met by the counselor or agency and assist the client to access services, i.e. identifying needs and scheduling for psychotherapist, psychologists, outside mental health workers, and legal, etc.
- Community Education/Marketing: The student intern will participate in community health fairs, public speaking events, and events that promote WebMed’s outpatient treatment program. Student interns will be allowed to assist with marketing and community outreach.
- Counsel: The student intern will assist clients through individual counsel and psycho educational groups in exploring problems/solutions, i.e. observing, co-facilitating and facilitating.
- Treatment Planning: The student intern will gain an understanding through treatment planning by which the client and counselor/Mental Health Professional identify and rank problems; establish goals, and objectives and interventions to assist them to meet their treatment needs. I.e. initial development and ongoing work with clients in 1-1 sessions and psychotherapy groups.
- Discharge Planning: The student intern will gain insight on how to therapeutically close a client’s file and discharge a client from the therapeutic relationship and treatment environment.
- Professional & Ethical Responsibilities: The student intern will be allowed to practice in an environment that upholds all ethical and professional standards.
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- Reports and Record Keeping: The student intern will learn documentation skills through the standardized progress note. The student intern will learn how to develop and maintain clear documentation in their assessments, treatment planning, written reports, progress notes, and other client related data, i.e. filing; charting; weekly treatment planning.
- Consultation: The student intern will gain insight in relating with other professionals to assure comprehensive quality care for clients, i.e. psychologists, outside mental health providers, educational areas and legal issues.
- Case Management: The student intern will orchestrate activities which bring services, agencies, and resources together. The student intern will participate in Team review meetings; meeting with WebMed’s outpatient physicians, Mental Health Professionals, probation, mental health workers and Adult Rehabilitative Mental Health Workers.
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- Comprehensive Assessment: The student intern will learn how to complete a Comprehensive Assessment for treatment services. Through this process, the student intern will learn the requirements for 245G, chemical health and required standards for dimension work.
- Crisis Intervention: The student intern will learn how to respond to client needs during an acute emotional or physical distress, i.e. 1-1 counseling sessions, psychotherapy group, psycho educational sessions.
- Diagnostic Assessment: The student intern (Master’s level) will complete Diagnostic Assessments on individuals who have been assessed using a standardized co-occurring screening tool to identify any emotional, behavioral or cognitive deficits and to assess the clients function in significant life areas, such as support systems, relationships, impulsivity healthy coping skills and other severe emotional or behavioral symptoms that would place the client or others at acute risk. In addition, the assessment will include obtaining a history of psychotherapy, psychiatric treatment/or psychiatric medications. Student interns will use the Diagnostic and Statistical Manual (DSM-V) for diagnosing clients who may present with a mental health disorder.
- Psychotherapy: The student intern (Master’s level) will meet with clients who present with mental health diagnosis to provide psychotherapy one time per week. Student interns will carry a small caseload of clients.
- Group Therapy: The student intern will observe and/or co-facilitate psycho educational classes and psychotherapy groups to gain knowledge of the group process.
- Psycho-education: The student intern will provide treatment services to outpatient clients who present for chemical and mental health services at WebMed’s outpatient program.
Minimum Qualifications:
- Bachelor or Graduate level student in social work or one of the behavioral sciences or a student enrolled in chemical dependency studies from an accredited college.
- Internship agreement between college internship agreement between the school and the program.
- The graduate student must be formally assigned by an accredited college to WebMed for clinical training and must be under weekly supervision of a Mental Health Professional and kept in the employee/intern file.
- Exhibit strong commitment to the client’s needs and the mission statement of WebMed.
- Ability to successfully complete the required background check process.
- Excellent written and verbal skills.
- Very well organized.
- Ability to manage multiple tasks with competing deadlines.
- Ability to remain on task and follow through projects to their completion.
- Excellent word processing skills.
- Maintain professional standards of conduct and appearance with co-workers and the public.
- Exceptional ability to successfully manage multiple concurrent projects with competing deadlines and frequent interruptions.
- Knowledge and understanding of implications of parts 245G
- Strong ability to relate to and coach people with life-controlling problems.
- Strong leadership skills (one on one and group situations).
- Assertive individual with pleasant, cordial attitude when working with people.
- Excellent computer skills including typing, word processing, spreadsheets and general familiarity with database programs.
- Ability to learn various software programs to meet the needs of the organization.
Benefits
- Medical, Dental and Vision insurance
- Opportunities for professional growth and career advancement
- Paid Time Off (PTO)
- Paid Holidays
- 401K Employer Match (up to X%)
- Short and Long-term Disability
- Student loan repayment available through National Health Service Corps
Equal Opportunity Employer
WebMed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.